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Lumtry

Integrations

Connect the tools you already run

Connect the store, processor and tools you already run. Each connection has one job in the refund path.

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Storefronts

Where refund requests and orders come from.

  • Shopify

    Orders and refund requests in, refunds and store credit out.

  • WooCommerce

    Orders and refund requests from your WooCommerce store.

  • BigCommerce

    Orders and refund requests from your BigCommerce store.

Marketplaces

Marketplace returns handled by the same policy.

  • Amazon Returns

    Marketplace return notifications into one case queue.

  • eBay

    Marketplace return notifications into one case queue.

Payments

Where refunds execute, with compensation on failure.

  • Stripe

    Refund execution and dispute notices.

  • PayPal

    Refund execution and dispute notices.

  • Coming soon

    ERP and finance sync

    Refund records synced to your finance system.

Approvals and support

Where people decide and where tickets live.

  • Slack

    Approval requests with approve and deny actions.

  • Gorgias

    Tickets become cases and decisions post back as notes.

  • Zendesk

    Tickets become cases and decisions post back as notes.

  • Twilio

    Voice approval calls in the US.

  • Telnyx

    Voice approval calls in Canada.

Logistics

Labels, tracking and warehouse receipts.

  • EasyPost

    Return labels, QR codes and tracking.

  • Shippo

    Return labels, QR codes and tracking.

  • QR-code returns

    Returns without a printed label, where your policy allows.

  • ShipBob

    Warehouse receipt events that release refunds.

  • ShipHero

    Warehouse receipt events that release refunds.

Identity

Sign-in and provisioning for your team.

  • SAML SSO

    Team sign-in through your identity provider.

  • OIDC

    Team sign-in through any OpenID Connect provider.

  • SCIM

    Users and groups provisioned from your directory.

Automations

REST, webhooks and MCP

Build on the same case model the dashboard uses, with scoped API keys and signed events.

  • REST API v1

    Create and read refund cases with scoped API keys, per-key rate limits and an OpenAPI 3.1 description.

  • Signed outbound webhooks

    Case events delivered to your endpoint with a signature to verify, retries and replay.

  • MCP server

    External agents read cases over MCP with an API key. Proposal tools, OAuth sign-in and directory listing are available on request, and a person approves every proposed action.

Register an agent client
Request
GET /public/v1/refund-cases/0192f1c4-7a3e-7b2d-9c41-5e8a2f6d1b07
Authorization: Bearer eqk_live_…
Response
{
  "refund_case_id": "0192f1c4-7a3e-7b2d-9c41-5e8a2f6d1b07",
  "state": "COMPLETED",
  "external_order_id": "1001",
  "external_refund_id": "rr-1",
  "amount_minor": 1999,
  "currency": "USD",
  "payment_processor": "stripe",
  "resolution_type": "refund",
  "refund_method": "original_payment",
  "mode": "live",
  "created_at": "2026-09-01T14:02:11Z",
  "updated_at": "2026-09-01T14:02:48Z",
  "statutory_withdrawal": false,
  "source_ticket": null,
  "items": []
}

Connect what you already run

Start with the sample workspace, then connect your store in shadow mode.

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