Guides
Guides to refund operations
Answer-first guides to refunds, returns, chargebacks and approvals, written from how Lumtry works today.
All guides
Start with a question
Slack refund approvals for Stripe merchants
How to route Stripe refunds that need a person to Slack, approve them from the message, and keep the dashboard as the source of truth.
Voice refund approvals by phone
How outbound phone calls let an approver confirm a held refund when they are away from Slack and the dashboard, with the answer recorded.
Return abuse screening for online stores
How to score refund requests on claim history, missing returns and unusual values, and hold risky cases for a person without slowing honest customers.
Chargeback evidence automation for online stores
How to assemble dispute evidence from orders, policy and the refund audit trail so every chargeback response starts from a complete file.
How to build a refund audit trail
What a refund audit trail should record, why it must be append-only, and five steps to build one that holds up in disputes and audits.
Refunds for AI agents over MCP
How AI assistants can look up refund cases and propose refunds over the Model Context Protocol while policy and people keep the final say.
Retention offers before a refund
When to offer store credit, an exchange or a partial refund before paying money back, and how a policy decides which offer fits a case.
Refunds across Amazon, eBay and your store
How to bring store and marketplace refunds from Amazon and eBay into one queue, with a policy per channel and every decision in one audit trail.