Overview
ShipHero return grading for refunds
Connect ShipHero to Lumtry with the Warehouse Sync add-on and the warehouse scan becomes the proof of return. When every item on a return is received, Lumtry releases the refund or sends it to inspection, grades each item from the warehouse outcome, and leaves quarantined items for a person to decide.
Overview
What it does
- Marks a return received once every item has arrived at the warehouse, then releases the refund or moves it to inspection.
- Grades each item from the warehouse outcome: restocked counts as new, disposed or missing counts as unusable.
- Gives your policy stock on hand and the latest warehouse disposition, when a rule asks for them.
Setup
Set it up
Add Warehouse Sync
Warehouse Sync is an add-on on Starter and Growth and included on Scale. It is not available on Free.
Prepare a ShipHero API user
Use the email and password of a ShipHero API user. Lumtry exchanges them once for tokens and never stores the password.
Connect ShipHero
An Owner or Admin enters the credentials in the Warehouse section of the Integrations page. Lumtry registers its return notification and renews ShipHero tokens before they expire.
Choose grade confirmation
Turn on Require confirmation for warehouse grades if a teammate should confirm each grade before it counts. It is off by default.
Data
What Lumtry reads
- Signed return updates: received, complete, and each item's quantity and whether it was restocked.
- Stock on hand by SKU, only when your published policy uses a warehouse field.
- The store order reference on each return, to match it to a case waiting for its return.
What Lumtry writes
- Its return notification subscription, created when you connect and removed when you disconnect.
- Nothing else. Lumtry never creates returns, orders or inventory changes in ShipHero.
FAQ
Frequently asked questions
What does Warehouse Sync cost?
$79 a month on Starter or Growth, included on Scale, and not available on Free. If the add-on lapses, the connection pauses: events are still verified and recorded but no longer change cases.
Does a warehouse grade overwrite a teammate's grade?
No. A grade a person already set is never overwritten, and quarantined or unknown outcomes always wait for a person.
What about a return that arrives in parts?
Nothing is final until every item is received. A partial delivery never releases a refund on its own.
How does Lumtry verify ShipHero events?
ShipHero signs every return update with the secret it issued when Lumtry registered the notification. Lumtry checks that signature before it records anything, and drops redeliveries.
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