Public roadmap

What is live, and what comes next

What has shipped, what is coming next and what is further out.

Live in v1.0

Available today.

Live
Store and marketplace intake
Refund requests from Shopify, WooCommerce, BigCommerce, Amazon and eBay land in one queue.
Live
Deterministic policy engine
Versioned rules decide approve, deny or escalate, and each case keeps the version it ran under.
Live
Dashboard and Slack approvals
Escalated cases wait for a person, in the dashboard or from Slack.
Live
Stripe and PayPal refunds
Refunds run through your own processor, with safe retries.
Live
Return labels and exchanges
Return labels, variant exchanges and store credit as refund outcomes.
Live
Dispute evidence
Chargeback evidence assembled from the case record.
Live
Abuse risk signals
Refund abuse signals feed your policy rules, where you can read them.
Live
API, webhooks and MCP
A REST API, signed webhooks and a read-only MCP server for your own agents.
Live
Enterprise sign-in
SSO and SCIM provisioning on the Scale plan.

In development now.

Coming soon
ERP and accounting sync
Post refunds and credits to the ledger your finance team already closes.
Coming soon
More regions
Additional hosting regions, including Azure and managed deployment lanes.

Designed, not yet scheduled.

Planned
Digital goods
Refund decisions for licenses, subscriptions and downloads.
Planned
Shopper receipt agent
Shoppers prove purchase through an assistant that proposes, never decides.
Planned
Bring your own model key
Route AI tasks through your own provider account.
Planned
Data residency options
Choose where case data is stored.

Coming soon and planned items are intentions, not commitments; timing and scope can change. We email you once when an item you follow ships.