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Lumtry vs Richpanel
An AI-first helpdesk with a returns add-on, built to answer tickets.
Competitor details as of Sept 2026, per their public site. Anything their pages do not state is marked not published.
| Capability | Lumtry | Richpanel |
|---|---|---|
| Store platforms | Yes Shopify, WooCommerce, BigCommerce, Amazon and eBay. | Yes Shopify, WooCommerce and Magento integrations, Amazon messages and BigCommerce order sync. Source |
| Public pricing | Yes Public prices on our pricing page, from the live catalog. | Yes Public: per seat plus a per-resolution AI fee with a monthly minimum. Source |
| Rule-based approvals | Yes Deterministic, versioned rules approve, deny or escalate. | Yes Return windows, fees, outcomes and approval paths by item, reason or customer. Source |
| Human approval step | Yes Dashboard and Slack approvals with single-use action links. | Yes Refunds can wait for your approval before the AI acts; Slack not published. Source |
| Exchanges and store credit | Yes Variant exchanges and store credit as refund outcomes. | Yes Bonus credit and Shop Now to favor store credit over refunds. Source |
| Abuse and fraud checks | Yes Abuse risk signals feed your policy rules. | Not published Not published. |
| Chargeback handling | Yes Dispute evidence assembled from the case record. | Not published Not published as a feature. |
| Decision audit trail | Yes Append-only audit trail with a correlation ID on every decision. | Not published Not published; internal notes and QA review are described. |
| API and webhooks | Yes REST API, signed webhooks and a read-only MCP server. | Yes API and webhooks listed, with a developer portal. Source |
When to pick Richpanel
- You want to replace your helpdesk and have AI answer most tickets.
- You want one tool for support conversations and returns.
- You want to choose between several AI models for replies.
When to pick Lumtry
- You already have a helpdesk and need the refund decision itself governed.
- You want deterministic rules, not a model, to decide refunds.
- You need dispute evidence and an append-only audit trail.
Sources
We read each competitor's public pages on 24 Sept 2026 and link every claim. If something changed, tell us and we will fix it.