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Lumtry vs ReturnGO
A returns and exchanges platform for many storefronts, with policy rules and a branded portal.
Competitor details as of Sept 2026, per their public site. Anything their pages do not state is marked not published.
| Capability | Lumtry | ReturnGO |
|---|---|---|
| Store platforms | Yes Shopify, WooCommerce, BigCommerce, Amazon and eBay. | Yes Shopify, WooCommerce, BigCommerce, Magento 2, Salesforce Commerce Cloud and more; Amazon and eBay marketplaces not published. Source |
| Public pricing | Yes Public prices on our pricing page, from the live catalog. | Yes Public: Premium from $147 a month, Pro from $297 a month, Enterprise on quote. Source |
| Rule-based approvals | Yes Deterministic, versioned rules approve, deny or escalate. | Yes Auto-approval set per policy rule, on every plan. Source |
| Human approval step | Yes Dashboard and Slack approvals with single-use action links. | Partly Policy rules can send returns to manual approval; Slack not published. Source |
| Exchanges and store credit | Yes Variant exchanges and store credit as refund outcomes. | Yes Variant and product exchanges, Shop Now and bonus credit. Source |
| Abuse and fraud checks | Yes Abuse risk signals feed your policy rules. | Partly A card hold on instant exchanges until the original items come back. Source |
| Chargeback handling | Yes Dispute evidence assembled from the case record. | Not published Not published. |
| Decision audit trail | Yes Append-only audit trail with a correlation ID on every decision. | Partly An RMA timeline of automated and manual actions; no dedicated decision log published. Source |
| API and webhooks | Yes REST API, signed webhooks and a read-only MCP server. | Yes API and webhooks on the Pro and Enterprise plans. Source |
When to pick ReturnGO
- You run Magento, Salesforce Commerce Cloud or another storefront Lumtry does not connect to.
- You want warranty handling and returns from one vendor.
- You want Shop Now and bonus credit to steer shoppers toward exchanges.
When to pick Lumtry
- You want refund approvals in Slack with single-use action links.
- You need Amazon and eBay refund intake, not only storefronts.
- You want dispute evidence and an audit trail in the same product.
Sources
We read each competitor's public pages on 24 Sept 2026 and link every claim. If something changed, tell us and we will fix it.