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Lumtry vs Return Prime

A Shopify returns and exchanges app with a free plan and upsell tools.

Competitor details as of Sept 2026, per their public site. Anything their pages do not state is marked not published.

Capabilities of Lumtry and Return Prime
Capability	Lumtry	Return Prime
Store platforms	Yes Shopify, WooCommerce, BigCommerce, Amazon and eBay.	Partly Shopify only, per its pricing page. Source
Public pricing	Yes Public prices on our pricing page, from the live catalog.	Yes Public: a free plan with 5 returns a month, paid plans from $100 a month and per-request overage. Source
Rule-based approvals	Yes Deterministic, versioned rules approve, deny or escalate.	Yes Rules auto-approve, auto-refund or create exchanges by reason, request type, status or order tags; not on the free plan. Source
Human approval step	Yes Dashboard and Slack approvals with single-use action links.	Partly Staff approve or reject each request on the dashboard; Slack not published. Source
Exchanges and store credit	Yes Variant exchanges and store credit as refund outcomes.	Yes Store credit, gift cards and bonus credit for choosing credit over a refund. Source
Abuse and fraud checks	Yes Abuse risk signals feed your policy rules.	Yes Fraud prevention listed on the Thrive AI plan. Source
Chargeback handling	Yes Dispute evidence assembled from the case record.	Not published Not published.
Decision audit trail	Yes Append-only audit trail with a correlation ID on every decision.	Not published Not published; notes and tags on requests are described. Source
API and webhooks	Yes REST API, signed webhooks and a read-only MCP server.	Yes API and webhook access on the Scale plan. Source

When to pick Return Prime

We read each competitor's public pages on 24 Sept 2026 and link every claim. If something changed, tell us and we will fix it.