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Lumtry vs Manual Shopify refunds

The refund and return tools that come with Shopify admin.

Competitor details as of Sept 2026, per their public site. Anything their pages do not state is marked not published.

Capabilities of Lumtry and Manual Shopify refunds
Capability	Lumtry	Manual Shopify refunds
Store platforms	Yes Shopify, WooCommerce, BigCommerce, Amazon and eBay.	Partly Shopify only. Source
Public pricing	Yes Public prices on our pricing page, from the live catalog.	Yes Built into Shopify admin. Source
Rule-based approvals	Yes Deterministic, versioned rules approve, deny or escalate.	Partly Return rules set windows and fees, but staff approve or decline each request. Source
Human approval step	Yes Dashboard and Slack approvals with single-use action links.	Yes Every return request needs a staff click in admin. Source
Exchanges and store credit	Yes Variant exchanges and store credit as refund outcomes.	Yes Staff can add exchange items and refund to store credit. Source
Abuse and fraud checks	Yes Abuse risk signals feed your policy rules.	Not published Not published.
Chargeback handling	Yes Dispute evidence assembled from the case record.	Partly A partly refunded order can still be charged back in full; you dispute it with evidence. Source
Decision audit trail	Yes Append-only audit trail with a correlation ID on every decision.	Not published Not covered on the pages we checked.
API and webhooks	Yes REST API, signed webhooks and a read-only MCP server.	Not published Not covered on the pages we checked.

When to pick Manual Shopify refunds

We read each competitor's public pages on 24 Sept 2026 and link every claim. If something changed, tell us and we will fix it.