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Lumtry vs Loop Returns

A returns platform built for Shopify, focused on exchanges and retention.

Competitor details as of Sept 2026, per their public site. Anything their pages do not state is marked not published.

Capabilities of Lumtry and Loop Returns
Capability	Lumtry	Loop Returns
Store platforms	Yes Shopify, WooCommerce, BigCommerce, Amazon and eBay.	Partly Built for Shopify; other platforms through a custom implementation. Source
Public pricing	Yes Public prices on our pricing page, from the live catalog.	Yes Public pricing page with a free Checkout+ tier and paid plans. Source
Rule-based approvals	Yes Deterministic, versioned rules approve, deny or escalate.	Yes Automated return policies and workflows with triggers, conditions and actions. Source
Human approval step	Yes Dashboard and Slack approvals with single-use action links.	Partly A Needs Review tab and a manual review action; Slack only through Zapier. Source
Exchanges and store credit	Yes Variant exchanges and store credit as refund outcomes.	Yes Instant exchanges, Shop Now and bonus credit on the Advanced plan. Source
Abuse and fraud checks	Yes Abuse risk signals feed your policy rules.	Yes Fraud prevention on the Advanced plan, scored by their own AI model. Source
Chargeback handling	Yes Dispute evidence assembled from the case record.	Not published Not published as a feature. Source
Decision audit trail	Yes Append-only audit trail with a correlation ID on every decision.	Partly Return timeline notes; no dedicated decision log published. Source
API and webhooks	Yes REST API, signed webhooks and a read-only MCP server.	Yes Public API docs with a webhook reference. Source

When to pick Loop Returns

You want refunds decided by versioned rules you can read, with approvals in Slack or the dashboard.
You also sell on WooCommerce, BigCommerce, Amazon or eBay.
You want dispute evidence and an append-only audit trail next to refunds.

We read each competitor's public pages on 24 Sept 2026 and link every claim. If something changed, tell us and we will fix it.