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Lumtry vs Fini
An AI support agent that answers tickets and takes actions such as refunds across chat, email and voice.
Competitor details as of Sept 2026, per their public site. Anything their pages do not state is marked not published.
| Capability | Lumtry | Fini |
|---|---|---|
| Store platforms | Yes Shopify, WooCommerce, BigCommerce, Amazon and eBay. | Partly Shopify and Stripe among its integrations; WooCommerce, BigCommerce, Amazon and eBay not published. Source |
| Public pricing | Yes Public prices on our pricing page, from the live catalog. | Yes Public: $0.89 to $0.49 per resolved ticket by plan, with no seat fees. Source |
| Rule-based approvals | Yes Deterministic, versioned rules approve, deny or escalate. | Partly A real-time safety check enforces company rules, such as refund policies. Source |
| Human approval step | Yes Dashboard and Slack approvals with single-use action links. | Partly Low-confidence tickets escalate to your team with full context; a per-refund approval step is not published. Source |
| Exchanges and store credit | Yes Variant exchanges and store credit as refund outcomes. | Partly The agent can check the return policy, then issue a label, refund or exchange; store credit not published. Source |
| Abuse and fraud checks | Yes Abuse risk signals feed your policy rules. | Not published Not published. |
| Chargeback handling | Yes Dispute evidence assembled from the case record. | Not published Not published as a feature. |
| Decision audit trail | Yes Append-only audit trail with a correlation ID on every decision. | Yes Audit trails listed; a full decision audit trail and admin logs on Enterprise. Source |
| API and webhooks | Yes REST API, signed webhooks and a read-only MCP server. | Yes Custom API actions and outbound webhooks on the Scale plan. Source |
When to pick Fini
- You want an AI agent to answer most tickets across chat, email and voice.
- You prefer paying per resolved ticket over paying per seat.
- Your support runs on a helpdesk such as Zendesk, Intercom or Salesforce.
When to pick Lumtry
- You want deterministic rules, not a model, to decide refunds.
- You also sell on WooCommerce, BigCommerce, Amazon or eBay.
- You need dispute evidence and an append-only audit trail next to refunds.
Sources
We read each competitor's public pages on 24 Sept 2026 and link every claim. If something changed, tell us and we will fix it.