# Returns automation with labels and QR drop-off

> Issue EasyPost or Shippo return labels, offer QR, label-free and returnless options, run a shopper returns portal and release refunds when items arrive.

- Canonical URL: https://lumtry.com/solutions/returns-and-labels
- Last updated: 2026-09-24

## Refund when the return arrives, not when the email does

Issue the label, track the parcel and release the refund once the item is received and graded.

- QR and label-free returns
- Refund released on receipt
- EasyPost and Shippo labels

## What Lumtry watches

- Return labels, tracking events and carrier exceptions
- Receipt confirmations from your team or your warehouse
- Per-item condition grades and any deductions
- Returns that stall past the window your policy sets

## What you get

- EasyPost and Shippo labels, plus QR and label-free returns
- Returnless refunds when your policy says the item is not worth shipping back
- A shopper returns portal for your storefront
- ShipBob and ShipHero warehouse sync for receipt events

## From portal to released refund in four steps

- **Open the return**: The shopper starts in the portal or your team opens the case.
- **Issue the label**: Lumtry buys a label or a QR code, or skips shipping when the policy allows.
- **Confirm the receipt**: A scan, a warehouse event or your team marks the item received.
- **Release the refund**: The refund executes against the graded items and the audit log records it.

## For the teams who handle returns

- **Ops leads**: Stop refunding parcels that never ship back.
- **Warehouse teams**: Record receipts and grades where the refund can read them.
- **CX leads**: Give shoppers a portal and a clear status instead of a thread.

## One wrong-size return, from portal to refund

A sample return: a QR code, a drop-off, a warehouse receipt and then the refund. Nobody on your team had to touch it.

Wrong size

Refunded on receipt

- **Return opened in the portal**: The shopper picks the item and the reason on your returns portal.
- **Policy v4 allows the return**: The order is inside the return window and the item is worth shipping back, so the policy issues a label.
- **QR code issued**: Lumtry buys the label through EasyPost and sends the shopper a QR code for drop-off.
- **Received at the warehouse**: A ShipBob receipt event marks the item received and graded as resellable.
- **Refund released**: The refund runs against the graded item and the audit log records it.

## Questions, answered

### Which carriers can issue labels?

Labels are issued through EasyPost or Shippo, which reach the carriers you enable in those accounts.

### Can shoppers return without printing a label?

Yes, where the carrier supports it Lumtry can issue a QR code, and label-free returns are available when your policy allows them.

### When is the refund released?

When your policy requires a receipt, the refund waits until the return is received. Your policy can also allow returnless refunds for low-value items.

### Do I need a warehouse integration?

No. Your team can mark returns received in the dashboard. ShipBob and ShipHero sync is available when your warehouse runs on them.

### Is there a returns portal for shoppers?

Yes. The shopper portal lets customers look up an order and start a return that follows your policy.

### What if a label is bought but never used?

Lumtry tracks label status and flags returns that stall, so you can void the label or follow up before the window closes.

## Tie refunds to real returns

See labels, tracking and receipt gating on the sample workspace.

## Related

- [Home](https://lumtry.com/index.md): Decide refunds by a versioned policy, send the exceptions to your team in Slack or the dashboard, and keep every step on the record. Start free.
- [Solutions](https://lumtry.com/solutions.md): Four ways Lumtry puts policy, approvals and an audit trail around the money you give back: refunds, returns and labels, chargebacks, retention and abuse.
- [Refund decisions](https://lumtry.com/solutions/refund-decisions.md): Decide every refund with a versioned policy and AI reasoning, approve exceptions in the dashboard, Slack or by phone, then execute on Stripe or PayPal.
- [Disputes and chargebacks](https://lumtry.com/solutions/disputes-and-chargebacks.md): Answer Stripe and PayPal chargebacks with evidence Lumtry already holds: the refund decision, return records and a drafted narrative you review first.
- [Retention and abuse](https://lumtry.com/solutions/retention-and-abuse.md): Offer store credit, exchanges or partial refunds before a full refund, and score return abuse with Abuse Shield and an opt-in fraud network. See how.
- [Pricing](https://lumtry.com/pricing.md): Lumtry plans by case volume and seats, from Free to Enterprise, with add-ons and capped outcome fees. Start free or hear when billing opens.
- [MCP server](https://lumtry.com/developers/mcp.md): Connect an AI assistant or your own agent to your refund workspace through the Model Context Protocol. Read cases and propose actions, never move money.
- [Trust](https://lumtry.com/trust.md): How Lumtry secures merchant data, keeps AI inside a deterministic refund policy, lists every sub-processor and explains data flow and retention. Review it.
- [llms.txt](https://lumtry.com/llms.txt)