# Pricing for refund and returns automation > Lumtry plans by case volume and seats, from Free to Enterprise, with add-ons and capped outcome fees. Start free or hear when billing opens. - Canonical URL: https://lumtry.com/pricing - Last updated: 2026-09-24 Every Lumtry plan, add-on and usage fee, generated from the public plan catalog. > **Launch pricing, may change** Last updated: September 26, 2026 Amounts are in USD. ## Plans ### Free Try the policy engine on real refunds. - **Free** (Launch pricing, may change) - Available now: starting creates a real account. - Limits: 15 cases every 15 days; 2 seats; API keys up to 120 requests a minute - What is included: Versioned policy, shadow mode and a full audit trail ### Starter Automated refunds with Slack approvals. - **$99 a month** (Launch pricing, may change) - Reserve and notify: not a checkout yet. - Limits: 50 cases a month; 10 seats; API keys up to 600 requests a minute - What is included: Versioned policy, shadow mode and a full audit trail; Model-assisted reasoning inside your policy; Slack approvals; Retention offers ### Growth More volume, AI rule suggestions and a bigger team. - **$199 a month** (Launch pricing, may change) - 14-day trial, card optional - Available now: starting creates a real account. - Limits: 200 cases a month; 30 seats; API keys up to 1200 requests a minute - What is included: Versioned policy, shadow mode and a full audit trail; Model-assisted reasoning inside your policy; Slack approvals; Retention offers; AI rule suggestions ### Scale Every add-on bundled, unlimited seats, enterprise identity. - **$499 a month** (Launch pricing, may change) - Reserve and notify: not a checkout yet. - Limits: 500 cases a month; Unlimited seats; API keys up to 2400 requests a minute - What is included: Versioned policy, shadow mode and a full audit trail; Model-assisted reasoning inside your policy; Abuse Shield included; SAML SSO, OIDC and SCIM; Warehouse sync included; Slack approvals; Voice approvals included; Retention offers; Dispute automation included; AI rule suggestions; External agent access over MCP included ### Enterprise Scale, shaped around your volume and review process. - [Talk to us](https://lumtry.com/contact) ## Add-ons Add-ons start on Starter. Choose Starter or Growth to add them. Scale already includes every add-on. - **Additional cases**: +100 cases for $49 a month. 100 more cases each month, stackable. - **Abuse Shield**: $79 a month. Deterministic returns-abuse risk scoring with an evidence panel on every case. - **Dispute automation**: $79 a month. Evidence-backed chargeback responses behind an approval gate, with deadline alerts. - **Voice approvals**: $5 a month plus $0.49 per call. Phone-call approvals for high-value refunds, with PIN-verified identity. - **Warehouse sync**: $79 a month. Returns received, graded and restocked from your warehouse's own scan. - **External agent access**: $79 a month. Authorized AI agents read and file proposals over MCP. A person still decides every refund. ## Usage fees, in plain words - **Dispute success fee**: 10%, capped at $150. Charged only when a dispute you automated with Lumtry is won. - **Retention outcome fee**: 10%, capped at $150. A capped success fee on retained revenue, charged only when an offer is accepted. Rates and caps are set per currency and may change before launch. ## Links - [Pricing page](https://lumtry.com/pricing) - [Start free](https://lumtry.com/signup?plan=free) - [Talk to us](https://lumtry.com/contact) ## Related - [Home](https://lumtry.com/index.md): Decide refunds by a versioned policy, send the exceptions to your team in Slack or the dashboard, and keep every step on the record. Start free. - [Features](https://lumtry.com/features.md): Versioned refund policy, AI reasoning only where rules leave room, Slack and dashboard approvals, Stripe and PayPal execution and a full audit trail. See it all. - [About](https://lumtry.com/about.md): Why Lumtry exists: refunds should be decided by a policy you can defend, reasoning you can inspect and approvals your team controls. Read the story. - [Privacy](https://lumtry.com/privacy.md): How Lumtry collects, uses, shares and protects personal information, isolates tenant data, records AI rationale and lists sub-processors. Read the policy. - [Terms](https://lumtry.com/terms.md): The binding terms for using Lumtry: policy plus AI reasoning with a human approval gate, plans and billing, and the limits of liability. Read them in full. - [Trust](https://lumtry.com/trust.md): How Lumtry secures merchant data, keeps AI inside a deterministic refund policy, lists every sub-processor and explains data flow and retention. Review it. - [Solutions](https://lumtry.com/solutions.md): Four ways Lumtry puts policy, approvals and an audit trail around the money you give back: refunds, returns and labels, chargebacks, retention and abuse. - [Demo](https://lumtry.com/demo.md): Run a sample refund through intake, AI signals, policy, approval and audit in your browser. Change a rule, rerun the case and share the link. Try it now. - [Integrations](https://lumtry.com/connectors.md): Connect Lumtry to Shopify, WooCommerce, BigCommerce, Amazon, eBay, Stripe, PayPal, Slack, Gorgias, Zendesk, EasyPost and Shippo. Browse every integration. - [Contact](https://lumtry.com/contact.md): Questions about Lumtry, launch pricing, integrations or security? Send a message and the team replies by email. Tell us about your refund volume. - [Get started](https://lumtry.com/get-started.md): Pick the refund problem to fix first, choose a plan and create your Lumtry account. Start on the Free plan and connect your store when you are ready. - [Developers](https://lumtry.com/developers.md): Send signed refund webhooks to your tools, call the REST API and let your AI assistant work with Lumtry cases over MCP. Explore the developer tools. - [Refund cost calculator](https://lumtry.com/calculator.md): Estimate a year of manual refund handling and return abuse leakage from your own numbers, then see which Lumtry plan fits your volume. Run the numbers. - [Roadmap](https://lumtry.com/roadmap.md): What Lumtry has shipped, what is coming next and what is further out across refunds, returns, disputes and integrations. Get notified when items ship. - [Compare](https://lumtry.com/compare.md): Lumtry side by side with the tools SMB merchants use for refunds today, built from each vendor's own public pages. Find the right fit for your store. - [Guides](https://lumtry.com/guides.md): Answer-first guides to refunds, returns, chargebacks, approvals and audit trails for Shopify, WooCommerce and BigCommerce merchants. - [Glossary](https://lumtry.com/glossary.md): Plain definitions of refund, return, chargeback, RMA, store credit, audit trail, idempotency key, MCP and other refund operations terms. - [MCP server](https://lumtry.com/developers/mcp.md): Connect an AI assistant or your own agent to your refund workspace through the Model Context Protocol. Read cases and propose actions, never move money. - [llms.txt](https://lumtry.com/llms.txt)