# Amazon return decisions > Bring Amazon return and refund notifications into one policy-driven queue. Set up with the Lumtry team; nothing is written back to Amazon. - Canonical URL: https://lumtry.com/connectors/amazon - Last updated: 2026-09-24 Lumtry can take Amazon return and refund notifications into the same case queue as your store, decide each one under your versioned policy and send exceptions to a person. The connection is set up with the Lumtry team today, not self-serve, and Lumtry never writes back to your Amazon account. ## What it does - Turns Amazon return and refund request notifications into refund cases in your Lumtry queue. - Decides each case with your published policy, or with a policy version you scope to Amazon cases only. - Adds order status from Amazon to the case, so your rules can see whether the order shipped. ## Set it up 1. **Create your workspace**: Sign up and create a Lumtry workspace. Connect Stripe or PayPal if you want approved cases to execute a refund. 2. **Contact the Lumtry team**: There is no connect button for Amazon yet. The Lumtry team sets up the notification subscription with your seller and marketplace ids. 3. **Publish an Amazon policy**: Publish your default policy, or a version scoped to the Amazon channel when marketplace returns need different rules. 4. **Watch before you act**: Run Amazon cases in shadow mode first and compare the decisions with what you would have done. ## What Lumtry reads - Return and refund request notifications, with the order id, return id, amount and currency. - Order status for the order in the notification, read from the Amazon orders API. - Your seller and marketplace ids, to place each notification in the right workspace. ## What Lumtry writes - Nothing to Amazon. Lumtry does not approve returns, issue refunds or message buyers inside your Amazon account. - The decision, the policy version it used and each step, on the case's audit record in Lumtry. ## Frequently asked questions ### Does Lumtry issue the refund on Amazon? No. Lumtry writes nothing to Amazon. It decides the case under your policy, and an approved refund executes through the Stripe or PayPal account connected to your workspace. Store credit and exchanges wait for a person. ### Can I connect Amazon from the dashboard? Not yet. The Amazon connection is set up by the Lumtry team today. Contact us with your seller and marketplace ids to get started. ### How does Lumtry know an Amazon notification is genuine? Every notification arrives through Amazon's notification service and its signature is checked before anything is recorded. A notification that fails the check is rejected. ### Which signals does an Amazon case carry? Order status is added when Amazon returns it. Amazon does not share a customer's order history or risk flags, so rules that depend on those signals do not fire for Amazon cases. ## Related - [Home](https://lumtry.com/index.md): Decide refunds by a versioned policy, send the exceptions to your team in Slack or the dashboard, and keep every step on the record. Start free. - [Integrations](https://lumtry.com/connectors.md): Connect Lumtry to Shopify, WooCommerce, BigCommerce, Amazon, eBay, Stripe, PayPal, Slack, Gorgias, Zendesk, EasyPost and Shippo. Browse every integration. - [Register a connector](https://lumtry.com/connectors/register.md): Directories and AI assistant vendors register their OAuth client metadata here. The team reviews every registration before a workspace can authorize it. - [Shopify](https://lumtry.com/connectors/shopify.md): Connect Shopify to Lumtry so refund requests and order details reach one versioned policy, with every decision kept in an append-only audit trail. - [WooCommerce](https://lumtry.com/connectors/woocommerce.md): Connect WooCommerce with REST API keys. Lumtry opens a case when a refund is recorded, decides it by policy and pays through Stripe or PayPal. - [BigCommerce](https://lumtry.com/connectors/bigcommerce.md): Connect BigCommerce with an API account or the app. Each refund on an order becomes a case your policy decides, paid through Stripe or PayPal. - [eBay](https://lumtry.com/connectors/ebay.md): Bring eBay return and refund notifications into one policy-driven queue. Set up with the Lumtry team; nothing is written back to eBay. - [Stripe](https://lumtry.com/connectors/stripe.md): Connect Stripe through Stripe Connect. Approved refunds are paid from the original charge with an idempotency key, so a retry never pays twice. - [PayPal](https://lumtry.com/connectors/paypal.md): Connect PayPal with your REST app credentials. Approved refunds are paid from the original capture, and every PayPal event is signature-checked. - [Slack](https://lumtry.com/connectors/slack.md): Approve or deny held refunds from a Slack channel. Lumtry checks the signature, a single-use token and the approver before it acts. - [Gorgias](https://lumtry.com/connectors/gorgias.md): Tag a Gorgias ticket and Lumtry opens a refund case for the matching order, then posts each step back as an internal note. - [Zendesk](https://lumtry.com/connectors/zendesk.md): Tag a Zendesk ticket and Lumtry opens a refund case for the matching order, then posts each step back as a private comment. - [Twilio](https://lumtry.com/connectors/twilio.md): PIN-checked phone approvals for held refunds to US numbers, placed through Twilio by Lumtry. A voice approvals add-on on paid plans. - [Telnyx](https://lumtry.com/connectors/telnyx.md): PIN-checked phone approvals for held refunds to Canadian numbers, placed through Telnyx by Lumtry. A voice approvals add-on on paid plans. - [EasyPost](https://lumtry.com/connectors/easypost.md): Buy prepaid return labels on your EasyPost account and release the refund when the carrier shows the return delivered. - [Shippo](https://lumtry.com/connectors/shippo.md): Buy prepaid return labels on your Shippo account and release the refund when the carrier shows the return delivered. - [ShipBob](https://lumtry.com/connectors/shipbob.md): Let ShipBob's return scan release the refund and grade each item. Part of the Warehouse Sync add-on on Starter, Growth and Scale. - [ShipHero](https://lumtry.com/connectors/shiphero.md): Let ShipHero's return updates release the refund and grade each item. Part of the Warehouse Sync add-on on Starter, Growth and Scale. - [Pricing](https://lumtry.com/pricing.md): Lumtry plans by case volume and seats, from Free to Enterprise, with add-ons and capped outcome fees. Start free or hear when billing opens. - [MCP server](https://lumtry.com/developers/mcp.md): Connect an AI assistant or your own agent to your refund workspace through the Model Context Protocol. Read cases and propose actions, never move money. - [Trust](https://lumtry.com/trust.md): How Lumtry secures merchant data, keeps AI inside a deterministic refund policy, lists every sub-processor and explains data flow and retention. Review it. - [llms.txt](https://lumtry.com/llms.txt)