# Lumtry vs Return Prime for refund decisions

> Compare Lumtry and Return Prime on refund decisions, approvals and audit, with every Return Prime claim sourced from its own public pages.

- Canonical URL: https://lumtry.com/compare/return-prime
- Last updated: 2026-09-24

## Lumtry vs Return Prime

A Shopify returns and exchanges app with a free plan and upsell tools.

A side-by-side look, based on each product’s public information.

| Capability | Lumtry | Return Prime |
| --- | --- | --- |
| Store platforms | Yes: Shopify, WooCommerce, BigCommerce, Amazon and eBay. | Partly: Shopify only, per its pricing page. |
| Public pricing | Yes: Public prices on our pricing page, from the live catalog. | Yes: Public: a free plan with 5 returns a month, paid plans from $100 a month and per-request overage. |
| Rule-based approvals | Yes: Deterministic, versioned rules approve, deny or escalate. | Yes: Rules auto-approve, auto-refund or create exchanges by reason, request type, status or order tags; not on the free plan. |
| Human approval step | Yes: Dashboard and Slack approvals with single-use action links. | Partly: Staff approve or reject each request on the dashboard; Slack not published. |
| Exchanges and store credit | Yes: Variant exchanges and store credit as refund outcomes. | Yes: Store credit, gift cards and bonus credit for choosing credit over a refund. |
| Abuse and fraud checks | Yes: Abuse risk signals feed your policy rules. | Yes: Fraud prevention listed on the Thrive AI plan. |
| Chargeback handling | Yes: Dispute evidence assembled from the case record. | Not published: Not published. |
| Decision audit trail | Yes: Append-only audit trail with a correlation ID on every decision. | Not published: Not published; notes and tags on requests are described. |
| API and webhooks | Yes: REST API, signed webhooks and a read-only MCP server. | Yes: API and webhook access on the Scale plan. |

Competitor details as of Sept 2026, per their public site. Anything their pages do not state is marked not published.

## When to pick Return Prime

- You sell only on Shopify and want to start on a free plan.
- You want upsells and exchange incentives during the return.
- You want in-store returns and return labels in one app.

## When to pick Lumtry

- You also sell on WooCommerce, BigCommerce, Amazon or eBay.
- You want versioned rules with approvals in Slack or the dashboard.
- You need dispute evidence and an append-only audit trail.

## Sources

- <https://www.returnprime.com/pricing>
- <https://help.returnprime.co/en/articles/8585716-how-to-use-wonder-bot-automation>
- <https://help.returnprime.co/en/articles/9008411-how-to-reject-a-return-request>
- <https://www.returnprime.com/wonder-promotions>
- <https://help.returnprime.co/en/articles/9587503-how-to-add-notes-and-tags-to-a-request-with-return-prime>

We read each competitor's public pages on 24 Sept 2026 and link every claim. If something changed, tell us and we will fix it.

## Related

- [Home](https://lumtry.com/index.md): Decide refunds by a versioned policy, send the exceptions to your team in Slack or the dashboard, and keep every step on the record. Start free.
- [Compare](https://lumtry.com/compare.md): Lumtry side by side with the tools SMB merchants use for refunds today, built from each vendor's own public pages. Find the right fit for your store.
- [Loop Returns](https://lumtry.com/compare/loop-returns.md): Compare Lumtry and Loop Returns on Shopify refunds, exchanges and approvals, using Loop's own public pages. See where each fits your returns process.
- [AfterShip Returns](https://lumtry.com/compare/aftership-returns.md): Compare Lumtry and AfterShip Returns on refund policy, approvals and helpdesk sidebars, from AfterShip's own public pages. See which fits your store.
- [Richpanel](https://lumtry.com/compare/richpanel.md): Compare Lumtry and the Richpanel AI helpdesk on refund decisions, approvals and audit, based on Richpanel's own public pages. See which fits your team.
- [Manual Shopify refunds](https://lumtry.com/compare/manual-shopify-refunds.md): Compare Lumtry with the refund tools built into Shopify admin: policy, approvals, Stripe and PayPal execution and an audit trail. See the difference.
- [Fini](https://lumtry.com/compare/fini.md): Compare Lumtry and Fini on refund decisions, approvals and audit, with every Fini claim sourced from its own public pages.
- [ReturnGO](https://lumtry.com/compare/returngo.md): Compare Lumtry and ReturnGO on refund decisions, approvals and audit, with every ReturnGO claim sourced from its own public pages.
- [Pricing](https://lumtry.com/pricing.md): Lumtry plans by case volume and seats, from Free to Enterprise, with add-ons and capped outcome fees. Start free or hear when billing opens.
- [MCP server](https://lumtry.com/developers/mcp.md): Connect an AI assistant or your own agent to your refund workspace through the Model Context Protocol. Read cases and propose actions, never move money.
- [Trust](https://lumtry.com/trust.md): How Lumtry secures merchant data, keeps AI inside a deterministic refund policy, lists every sub-processor and explains data flow and retention. Review it.
- [llms.txt](https://lumtry.com/llms.txt)